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As a company which collaborates with world-reowned manufacturers, Iframac offers a first class after-sales service to suit the changing needs of corporate and individual clients. |
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At Iframac Service, customer satisfaction comes second only to customer safety; and we go to great lengths to ensure both. Like undertaking a preliminary inspection of each vehicle brought in for maintenance service or repair, as well as an assessment of the work required, in presence and consultation with the customer. Like thoroughly checking each vehicle brought for maintenance service or repair, prior to delivery, with the sort of minute attention to detail which would make a master jeweller proud. Like maintaining on tap, in our computer system, a complete history of each vehicle entrusted to our care.
Our master key to maximum customer satisfaction and safety, however, is specialisation: each marquee is handled by its own team of specialists throughout. The passion for automobiles, for service and for quality is central to our corporate culture. Our highly specialised, marquee-oriented service structure, under the guidance and supervision of experienced automotive technicians, imposes consummate professionalism and discipline. We have the most sophisticated equipment used anywhere for the respective marques which we represent.
This high degree of specialisation and devotion to quality that is the hallmark of Iframac has its price: non-stop training. It is a price that we are all the more willing to pay that there is no end to our principals’ capacity for technological innovation. Evermore sophisticated vehicles require evermore sophisticated equipment and evermore knowledgeable and competent specialists to service them. All our technicians have benefited from specific training provided by those of our principals on whose marques they work – in Mauritius itself for the most part, but also, for many, in Germany, France and Japan, respectively. And, naturally, we run our own in-house training schemes too, on an on-going basis, under the leadership and control of our own technicians.
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The company has two workshops located at Plaine
Lauzun and at Pailles, near the Mauritian capital of
Port Louis.
The Plaine Lauzun workshop services passenger
cars, while the Pailles centre takes care of diesel
vehicles such as lorries, trucks, light commercial
vehicles and agro-industrial vehicles.
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Iframac's service centres are fully equipped with
the latest technology, electronic fault-finding and
diagnostic equipment, as well as the special tools
recommended by vehicle manufacturers.
Collectively, this enables lframac to provide the
highest quality service to clients at affordable
prices.
In addition to specialised maintenance services provided at the service centres in line with
manufacturers' specifications and standards, lframac
also provides a comprehensive and fully-equipped
panel beating and paint workshop for all makes of
vehicles.
The work consists of computerised repairing and
restoring of damaged vehicles while bearing in mind
maximum safety and security considerations. This
means repairing a vehicle not only cosmetically, but
also ensuring the original strength, body integrity
and safety specifications required by the manufacturer.
For the past nine years lframac has been offering
to its clients maintenance contracts covering repairs
for the life cycle of vehicles.
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The company's field service team for agro-industrial
equipment has been consolidated both in terms of
human resources and service equipment and falls
under the responsibility of two Service Technical
Assistants. This dynamic team has been trained
both locally and overseas and is now capable of
providing regular assistance in the field for Austoft
cane harvesters, Hamm rollers, TFM garbage
compactors, Case tractors and construction
equipment, Cummins engines and generators and
turf maintenance equipment.
A new management team has been appointed to
upgrade the workshop equipment, improve
control on stores, and eliminate reworks.
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lframac pursues a strategy that the integration of
ighly competitive full or part service offers into
financing packages of new vehicles will provide
extended opportunities for income.
The expertise of BAl in the financial services field
provides the company with the extra competitive
edge to win market share at a profitable level.
Passenger car reception facilities have been upgraded
with the new Quick Service section. This service is
highly appreciated by customers due to the fixed
price offerings and speed of service.
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Specialised technical training on new products and
techniques for mechanics and supervisors is
constantly provided both locally and overseas - some
of the most recent courses were on the Peugeot
407, the new Peugeot diagnosis tool PPS 2000,
Case's new range of tractors and construction
equipment, Cummins technical certification
programme, and Jacobsen turf equipment technical
specialist courses.
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At Iframac Parts Department, we go to great lengths to ensure customer satisfaction. Like maintaining on tap, in our computerised system, a complete inventory of our 100,000-plus genuine parts reference for all vehicle makes entrusted to our care. Our master key to maximum customer satisfaction, however, is specialisation. Each vehicle make is handled by its own team of parts specialists.
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